Launch Your Brand

FAQ

  • How do I create a HLX account?

    1. In the right hand corner there are three lines.
    2. Click on sign up.
    3. Type in your email.
    4. Create a username and password.
    5. Check your email for confirmation. If you do not see an email, check your spam folder.

  • How do I change my password?

    1. If you are already logged in and know your password. You can change it by clicking your profile logo in the top right corner.
    2. Your profile image in the right hand corner.
    3. Click Password.
    4. Type in your current password.
    5. Type in your new password.
    6. Click Change Password.

  • How do I reset a lost password?

    At the Hyperluxe Login page, click on forgot my password. It will take you to a new page and it will ask you for your email address that you used when signing up for an account.

    Not seeing the Password Reset link? Check your Spam/Junk Folder.

    Needing more assistance please reach out to Info@hyperluxe.gg

  • Where are the games located on the website?

    The Games offered on the platform are at the top of the header on the front page of the website.

    Don’t see the game you want to compete in? Reach out to us, we will add it!

    Email Info@hyperluxe.gg or via our Discord.

  • What games are on your website?

    Fortnite, Rocket League, Call of Duty Warfare 3 Warzone 2.0, NBA2K24, Hearthstone, Super Smash Bros Ultimate, Apex Legends, Madden 23, Madden 24, Mortal Kombat II, Pop a Shot, and Valorant. League of Legends, NCAA College Football.

    Don’t see the game you want to compete in? Reach out to us, we will add it!

    Email Info@hyperluxe.gg or via our Discord.

  • Does HLX Have Game Licensing?

    Yes! We have Game Licensing for Madden 24 with EA.

  • How do I find the tournaments?

    Tournament Tab at the top of your screen will bring you to all tournaments on the platform.

  • How do I join HLX discord?

    To join our discord, please use this link discord.gg/7y7aTKpc.

  • How do I create a discord account?

    Go to the discord website at discord.com. Click on login in, on the log on screen there is a register button. Click on that and it will direct you to creating an account.

  • How do I find HLX social media?

    To find our social media links, please go to our website hyperluxe.gg, scroll all the way down to the bottom of the page, on the right hand side there are our social media tabs.

  • What social media platforms is HLX on?

    HLX is currently on Facebook, Instagram, x.com (formally known as twitter), YouTube, Linkedin, Twitch, and Discord. You can find links to all of our social media accounts on the bottom of the HLX.GG home page.

  • Who are the founding partners of HLX?

    The founding partners are Patrick Willis, Laquon Treadwell.

  • What is HLX?

    HLX is a platform that serves you as an all in one white labeled solution for boosting visibility, builds authentic connections and unlocks a new creative revenue for your brand. This can include aggregating your social media presence, custom merchandise, hosting gaming tournaments, monetizing digital content, and SMS notifications for more localized direct connections.

  • What solutions does HLX offer?

    • Digital Solutions: Custom videos, templates, and design sales.
    • Link Aggregation: All of your important links in one place.
    • Tournament Bracketing: Organize and host gaming tournaments.
    • Athlete Auctions: Revenue generation through managed auctions.
    • Custom Landing Pages: Personalized web pages.
    • Podcast and Webinar Hosting: Dedicated hosting services.
    • Custom Merchandise: Design and production.
    • Concierge Service: Personalized support and management.

  • Where do I find the solutions?

    On our website, scroll down to the “Solutions” section. Click on the solution that you are looking for, to get more information click on request more info.

  • Where do I find HLX communities?

    Go to our website, at the upper right hand corner of our website, click on the three lines, then click on the communities tab. You can also find featured communities on our homepage. Click on the arrows to navigate the carousel of featured communities.

  • Where do I find the platform guidelines?

    Scroll to the bottom of any page on our website. Click on the platform guidelines. Or you can view them here: HLX Platform Guidelines (hyperluxe.gg)

  • Where do I find the terms and conditions?

    Scroll to the bottom of any page on our website. Click on the Terms & Conditions. Or you can view them here: HLX Terms & Conditions (hyperluxe.gg)

  • How do I cancel my subscription?

    You may cancel your subscription at any time. To cancel your subscription, click on your profile image on the right side of your screen.

    Choose Subscription > Cancel Subscription to the service of your choice.

  • What happens if I cancel my subscription?

    If you cancel your subscription before the end of your current billing cycle, your subscription will be cancelled immediately and you will not be charged for any future billing cycles. Once your subscription is cancelled, you will lose access to all content and features associated with your subscription.

  • Do I get a refund if I cancel my subscription?

    You may receive a refund of your subscription 3 days after renewal. If you have any questions or concerns about canceling your subscription please contact our customer support team. info@hyperluxe.gg or request a support ticket via the discord.

  • How do I contact HLX?

    Please go to our website at hyperluxe.gg and scroll to the bottom of the website and in the company section, click on contact us.

  • What is HLXU?

    This is for colleges, collectives, and highschool organizations. It includes safe gaming lounges, and academy and e-learning environments.

  • What is HLX PRO?

    This is designed for individual creators, such as athletes, gamers, celebrities, and influencers.

  • Where is the HLX privacy policy?

    The privacy policy is located on our website at Innovation Turned Up (hyperluxe.gg), at the bottom under the company section.

  • What does it cost to get started with HLX?

    $9.99 is our base package. HLXE Package Contact for tailored Pricing.

  • How do I find my Creator Management Dashboard?

    1. On your community page on HLX you will see a cogwheel that says manage. Clicking manage will open your creator management dashboard.
    2. Second Option: Click on your page logo in the top right corner. This is different from your profile logo. The page logo is to the left of the hamburger (3-line) menu.

  • How do I find my Youtube Channel ID?

    1. Sign in to YouTube.
    2. In the top right, click your profile picture > Settings.
    3. From the left menu, select Advanced settings.
    4. You’ll see your channel’s user and channel IDs.
    5. You’ll see your channel’s user and channel IDs.

    You must be signed in as the channel's primary owner to see this info.

  • What is a Tagline?

    A tagline is an optional space that you can fill out with words that describe your brand. Streamer, Entrepreneur, Website Designer, Content Creator, Football player are all examples of Taglines

  • What are Notifications?

    Notifications is where all of your HLX correspondences are such as marketing material, account alerts, tournament alerts, and opted in alerts.

  • How do I send Notifications to my SMS Users?

    SMS must be enabled on your account before you can send texts. The process is quick, simply contact HLX staff through discord or at info@hyperluxe.gg.

    1. Click on your logo in the right corner once logged in
    2. Announcements Tab
    3. > Type Message
    4. > Click “Send Now”

  • Who can use HLX?

    HLX is suitable for individual creators (athletes, gamers, influencers) and organizations (schools, collectives). Everyone is welcome at HLX.

  • How does HLX support community building?

    By offering integrated tools for communication, link aggregation, event hosting, and content monetization, HLX helps users build and engage their communities more effectively.

  • What makes HLX unique?

    HLX provides a comprehensive, white-labeled platform with proprietary systems for tournaments and our other solutions, combined with high-touch concierge services for detailed, personalized support. We care about you, your brand and your community!

  • How does HLX enhance revenue generation?

    By providing digital solutions, merchandise design, auctions, monetization tools, and more. HLX helps you custom tailor monetization methods based on your brand goals. We enable users to create multiple revenue streams through their content, events, and community.

  • Can HLX services be customized?

    Yes, HLX offers customizable registration forms, reporting, and CSV exporting, along with 100% custom white-labeled web pages to meet specific user requirements.

  • Can I offer a cash prize in my tournaments?

    Yes you can! Up to $1000.00. We can even manage the hassle of payouts. HLX manages the w9 form for all tournament winners on the platform so you do not have to!

  • What is Discord Premium?

    Once you acquire subscribers on your page, our custom Discord Premium Bot gives your subscribers a role in your discord. Paywall content on and off your HLX page, increasing the value of your subscriptions.

  • How do I Create a tournament?

    Reach out to josh@hyperluxe.gg to schedule your tournament. We get you started with your first few tournaments, then you will be free to run your own.

  • How do I Subscribe to HLX Base?

    TBD

  • How do I build my own page?

    Once subscribed you will click the “Get Started” button.

    You will be redirected to your Community management page.

    Fill in all the information to populate your page, from Details, Images, FAQ, and Posts!

  • What are Posts?

    Posts are information you advertise to your community, this could be a new brand deal, sponsorship promotion, Link in Bio option, your newest video you posted and more! Posts are very flexible to meet your needs, and can contain just about anything you can imagine. If posts do not fit your needs, contact HLX staff so we can help!

  • I won a Tournament, when do I get paid out?

    After winning a tournament, HLX has up to 7 days to disperse tournament winnings. However, payment will usually be sent within 24 hours. HLX covers fees to send payment, but be aware that depending on the amount being sent, you could be paying fees as well. Any payment related questions should be directed to HLX staff

  • How do I upload a Product to my storefront?

    You must contact pink@hyperluxe.gg to add products to your storefront. We manage the payments so you do not have to!